Privacy Policy

Last updated: August 2025

At Havelo, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our AI aesthetic simulation platform. By using Havelo, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

• Account information: Name, email address, and authentication data when you create an account.
• Photos you upload: Images you voluntarily submit for AI simulation purposes.
• Usage data: Information about how you interact with the platform, including pages visited, features used, and simulation history.
• Payment information: Billing details processed securely through our payment provider. We do not store full card numbers.
• Device and technical data: IP address, browser type, operating system, and device identifiers.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Havelo platform and simulation services
• Process your uploaded photos to generate AI simulations
• Manage your account and subscriptions
• Send transactional emails (e.g. receipts, account notifications)
• Respond to support requests and inquiries
• Monitor for abuse, fraud, and security threats
• Comply with legal obligations

We do not use your photos to train AI models. We do not sell your personal data to third parties.

3. Photo Data

Photos you upload are processed solely to deliver the simulation results you request. Your photos are stored securely in encrypted cloud storage and are associated only with your account. You may delete your photos and simulation results at any time from your dashboard.

We do not share, sell, or license your photos to any third party for any purpose other than providing the service you requested.

4. Sharing Your Information

We may share your information with:

• Service providers: Trusted third parties that help us operate our platform (e.g. cloud hosting, payment processing, authentication). These parties are contractually obligated to protect your data.
• Legal authorities: When required by law, court order, or to protect the rights and safety of Havelo or others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us. Some data may be retained for legal or compliance purposes even after account deletion.

6. Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing activities
• Data portability (receive your data in a structured format)
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at havelo@gmail.com.

8. Cookies and Tracking

We use essential cookies to operate the platform (e.g. session management and authentication). We may also use analytics tools to understand usage patterns. You can control cookie settings through your browser preferences.

9. Children's Privacy

Havelo is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised date. Continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: havelo@gmail.com

By using Havelo, you acknowledge that you have read and understood this Privacy Policy. For our full Terms of Service, see our Terms and Conditions.